Privacy Policy
Effective Date: September 22, 2026
West Texas Counseling & Guidance ("WTCG," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, communicating with our organization, or requesting information about our services.
This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit the West Texas Counseling & Guidance website or interact with us through website forms, email, telephone, text messaging, or other electronic communications.
This Privacy Policy applies to West Texas Counseling & Guidance and, where applicable, Permian Basin Counseling & Guidance.
Information We May Collect
Depending on how you use our website or communicate with us, we may collect information including:
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Your name
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Email address
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Telephone or mobile phone number
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Mailing address
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Information submitted through contact forms
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Information submitted when requesting an appointment or information about services
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Newsletter or email subscription information
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Communications you send to us
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Technical information about your device, browser, and use of our website
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Other information you voluntarily provide
Please do not submit sensitive medical or mental health information through a general website contact form unless the form specifically indicates that it is intended for that purpose.
How We Use Information
Information collected through our website or communications may be used to:
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Respond to questions and requests
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Provide information about counseling and related services
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Coordinate appointments and intake
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Communicate administrative or billing information
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Provide service-related communications
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Respond to requests for assistance
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Send newsletters or organizational updates when requested
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Improve our website, programs, services, and communications
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Analyze website traffic and usage
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Maintain website security and prevent misuse
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Comply with applicable laws and legal obligations
We do not sell personal information collected through this website.
SMS Communications
West Texas Counseling & Guidance may collect mobile telephone numbers for the purpose of communicating with individuals who have consented to receive text messages.
SMS communications may include appointment scheduling and reminders, intake coordination, billing or administrative information, service-related information, responses to questions, and other communications related to services requested from West Texas Counseling & Guidance and/or Permian Basin Counseling & Guidance.
Message frequency varies. Message and data rates may apply.
Consent to receive text messages is optional and is not required to receive services from West Texas Counseling & Guidance or Permian Basin Counseling & Guidance.
Recipients may reply STOP at any time to discontinue SMS communications. Recipients may reply HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with service providers when necessary to provide the text messaging service or otherwise facilitate communications requested by you. Such service providers may use the information only as necessary to provide those services and not for their own marketing or promotional purposes.
Google Analytics and Website Analytics
Our website may use Google Analytics and similar technologies to help us understand how visitors use our website.
These technologies may collect information such as:
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Pages visited
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Approximate geographic location
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Browser and device type
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Operating system
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Referring websites
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Date and time of visits
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Time spent on pages
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General website interaction and usage information
Google Analytics may use cookies or similar technologies to collect and process this information.
Information collected through analytics is used to understand website traffic, evaluate website performance, identify popular content, improve navigation and usability, and improve the services and information we provide online.
Google's collection and use of information through Google Analytics is subject to Google's own privacy practices.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide website functionality, analyze website traffic, remember certain preferences, and improve the user experience.
You may be able to limit or disable cookies through your browser settings. Disabling cookies may affect the functionality of some portions of the website.
Email and Newsletter Communications
If you subscribe to a newsletter, request updates, or otherwise provide your email address for communications, we may use your email address to provide the information you requested.
You may unsubscribe from promotional or newsletter communications using the unsubscribe instructions included in those communications.
Administrative, appointment, service-related, or other necessary communications may not be considered promotional communications.
Contact Forms
Information submitted through a website contact form is used to respond to your inquiry or provide requested information or assistance.
General website forms and ordinary email should not be considered a substitute for secure clinical communications.
If you are experiencing a mental health emergency or immediate danger, do not use a website contact form or email to request emergency assistance. Call 911 or seek appropriate emergency assistance.
Health and Clinical Information
This website Privacy Policy primarily addresses information collected through our public website and general electronic communications.
Information obtained by West Texas Counseling & Guidance in connection with counseling, treatment, clinical services, or other health care services may be subject to additional federal and state privacy requirements and WTCG's applicable privacy practices and notices.
This website Privacy Policy does not replace any Notice of Privacy Practices or other privacy notice applicable to protected health information maintained in connection with clinical services.
Third-Party Services and Websites
Our website may contain links to or use services provided by third parties, including telehealth providers, payment processors, mapping services, social media platforms, analytics providers, email providers, donation services, scheduling services, or other service providers.
When you leave our website or interact directly with a third-party service, information you provide may be governed by that third party's privacy policy and terms.
West Texas Counseling & Guidance is not responsible for the privacy practices of independently operated third-party websites or services.
Donations and Payments
If our website allows donations or payments through a third-party payment processor, payment card and financial information may be collected and processed directly by that provider.
West Texas Counseling & Guidance may receive information regarding the transaction but does not necessarily receive or store complete payment card information.
Information Sharing
We may disclose information when reasonably necessary to:
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Provide services or communications requested by you
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Work with vendors and service providers that perform functions on our behalf
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Maintain and protect our website and information systems
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Prevent fraud, abuse, or security threats
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Comply with applicable laws, regulations, court orders, subpoenas, or lawful governmental requests
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Protect the rights, property, safety, or legal interests of West Texas Counseling & Guidance, our clients, website users, or others
We do not sell personal information collected through this website.
As stated above, mobile telephone information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Data Security
West Texas Counseling & Guidance takes reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, text messaging system, Internet transmission, or electronic storage system can be guaranteed to be completely secure.
Data Retention
We may retain information for as long as reasonably necessary to fulfill the purpose for which it was collected, provide requested services, satisfy legal or regulatory requirements, resolve disputes, maintain appropriate records, and enforce agreements.
Clinical and health-related records may be subject to separate retention requirements.
Children's Privacy
Our organization provides services to children and adolescents, but this public website is not intended to collect personal information directly from children without appropriate parental, guardian, or other legally authorized involvement where required.
Parents or guardians who believe a child has submitted personal information through the website inappropriately may contact us.
Your Choices
You may choose not to provide certain information through our website.
You may unsubscribe from marketing or newsletter email communications using the unsubscribe instructions provided in those communications.
You may opt out of SMS communications at any time by replying STOP.
For assistance with SMS communications, reply HELP or contact us at 325-944-2561.
You may also adjust your browser settings to restrict or delete cookies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, practices, or legal requirements.
When this policy is updated, the revised version will be posted on this website with an updated effective date.
Contact Us
Questions regarding this Privacy Policy or our privacy practices may be directed to:
West Texas Counseling & Guidance
36 E. Twohig Ave.
Cactus Hotel, 6th Floor
San Angelo, TX 76903
Phone: 325-944-2561